Last updated: June 2026
We hope you're delighted with your purchase. If you're not completely satisfied, we're here to help.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you purchase goods from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us within 14 days of delivery using the contact details below.
Once you have notified us of your decision to cancel, you must return the goods to us within 14 days.
In addition to your statutory rights, we accept returns of unopened and undamaged products for up to 30 days from the date of delivery.
Returned items must be:
Customers are responsible for return postage costs unless the goods are faulty, damaged or supplied in error.
The following items are excluded from our voluntary 30-day returns policy unless they are faulty, damaged or not as described:
This does not affect your statutory rights.
Please inspect your order upon delivery and contact us as soon as possible if items arrive damaged, faulty or incorrect.
Where goods are faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.
Refunds will be made to the original payment method used for the purchase.
Where you exercise your right to cancel under the Consumer Contracts Regulations, we will issue your refund within 14 days of receiving the returned goods or evidence that they have been returned.
Email: sales@reservewines.co.uk
Telephone: 0161 706 0567
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